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Privacy Policy

At Royals Clinic Australia your privacy is important to us and we take the responsibility of handling your personal information very seriously. Our Privacy Policy describes in detail how we collect and handle your personal information, who we exchange your information with, how you can access and correct your information and how you can make privacy complaints.

This Privacy Policy applies to the services offered by Royals Clinic and The Spa by Royals Clinic Australia.

 
STATEMENT OF CONFINEMENT
Royals Clinic Australia is committed to protecting your privacy and any personal information we collect. Royals Clinic Australia complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.
 
Royals Clinic Australia is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Royals Clinic Australia will only collect and use personal information as set out below.
 
For the purposes of this Privacy Policy personal information may mean some or all of the following: a client’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details, other identification details, payment history, treatment details, before and after photographs and other sensitive information.
 
COLLECTING PERSONAL INFORMATION
Royals Clinic Australia will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a client or prospective client.
 
We collect personal information primarily to enable us to provide clients with our services. Royals Clinic Australia may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
 
You don’t need to identify yourself when you deal with us (e.g. to find out more about treatments or products) however in certain situations we will only deal with individuals who have identified themselves to us.
 
When a product or service is purchased personal information will be requested in order to provide the requested product or service, provide updated information, and advise of other Royals Clinic Australia products or services, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Royals Clinic Australia being unable to provide products or services to you.
 
Personal information is collected directly from clients or potential future clients when they personally complete and submit a client card and consent form to become a client of Royals Clinic Australia. This can be done in person at one of our clinics.
 
COLLECTING SENSITIVE INFORMATION
For the purposes of this Privacy Policy sensitive information means the information a client has disclosed to us about their physical and mental health and well-being.
 
Sensitive information will only ever be used for providing services to clients. Such information will not be used or disclosed for any other purposes without consent, except in cases when disclosure may be required by law or is necessary to protect the rights or property of Royals Clinic Australia, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.
 
INDIVIDUALS’ RIGHT OF ACCESS
Individuals have the right to review personal and/or sensitive Information that may be recorded on the Royals Clinic Australia database. Information may be reviewed by submitting a written request for such access, via the contact page on the website or 138A Coxs Road, North Ryde, NSW, 2113
 
STORAGE AND SECURITY OF PERSONAL AND OR SENSITIVE INFORMATION
Royals Clinic Australia takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format: these are protected in controlled facilities. Royals Clinic Australia employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Royals Clinic Australia. Royals Clinic Australia only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need or we are no longer required by law to keep, wherever possible.
 
ROYALS CLINIC AUSTRALIA AND LINKS TO OTHER WEBSITES
Royals Clinic Australia provides links to websites outside of the Royals Clinic Australia site. These linked sites are not under the control of Royals Clinic Australia, and Royals Clinic Australia is not responsible for the conduct of companies linked to the Royals Clinic Australia website, or for the performance or otherwise of any content and/or software contained in such external websites.
 
PROBLEMS QUERIES OR COMPLAINTS
For further information regarding this Privacy Policy or to make a complaint about the steps taken by Royals Clinic Australia to protect your personal information or privacy, please contact Royals Clinic Australia. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.
 
If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
 
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form).
 

Royals Clinic Australia reserves the right to review, amend, update and change this Privacy Polic